DO YOU SHIP INTERNATIONALLY?
HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE ONCE IT SHIPS?
The time it takes for your order to be delivered depends on the shipping method chosen at checkout. Please note that the shipping times are in addition to pre-order and processing timelines.
Shipping options include:
For deliveries within the US:UPS Mail Innovations (5-7 days transit)
USPS Media Mail (2-10 days transit)
FedEx Smartpost (2-7 days transit)
For deliveries outside of the US: Please note that these orders need to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.
APC ParcelConnect Priority DDU (Economy) (11-15 days transit)
APC ParcelConnect Priority DDU (Delivery Confirmation Included) (11-15 days transit)
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
Please note that shipping delays will occur if you provide an incorrect address at checkout.
If your package is returned to our facility due to a shipping or delivery issue, we’ll reach out to you via the email address provided with your shipping information.If we don’t receive a response within 5 business days, we reserve the right to cancel and refund your order.
This applies to all merchandise orders, including limited edition and pre-order sales.
Please note that in the event of an order shipping in multiple packages, we can only refund you for what has been returned to us.
WHEN WILL MY ORDER SHIP?
In most cases, excluding pre-orders, orders ship within 2-3 business days. Shipping and delivery dates aren’t guaranteed unless otherwise noted.
Pre-ordered items are not available to ship at the time of purchase. Shipping timelines on pre-orders are detailed in the product description, as well as in your confirmation email.
Note that unless otherwise noted, or the option to ship items separately as they become available is selected at checkout, any order that includes a pre-order item will not ship until all items are available.
Please check your confirmation email for details on when pre-order items will ship. Shipping and delivery dates on these items are not guaranteed unless otherwise noted.
While we make every effort to communicate accurate delivery estimates around your orders, unanticipated production delays for pre-order and limited edition items do happen. If an item in your order has been affected by a production delay, we will notify you via email as soon as possible.